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OVERVIEW
Difficult
people are everywhere
- Their numbers are small but their
impact is large
- Habitual behavior that affects
most of the people with who they come in contact
- Frustrate and demoralize
- Loss of productivity and
absenteeism
- Companies lose customers or
clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person, they
do not understand the person’s reaction and are not sure how to react.
Difficult people create uncomfortable situations and they are hard to interact
with in a businesslike manner. They can be disruptive and loud or quiet and
withdrawn. Learn how to identify and how to deal with difficult people at work.
AREAS COVERED
What do you do when you encounter a difficult
person?
This presentation on dealing with difficult
people gives you action steps and processes that work. There are different
strategies and steps to manage difficult people. Learn to identify the
different types of difficult people and ways to manage them.
It is important that “you” take control of
situation rather than having the difficult person take control. Also learn the
common mistakes most people make while dealing with difficult people.
LEARNING OBJECTIVES
- Steps to handle the different
types of difficult people
- How to identify the different
types of difficult people
- Strategies for managing stress in
the workplace
WHO WILL BENEFIT
- HR Managers
- Supervisors
- Senior Management
- Sales and Marketing
- Leadership
- Employee Relationship Manager
- Staffing Manager
- Leaders
- Managers
- Individual Contributors
SPEAKER
She has
been coaching leaders for 15 years
and consults on talent and leadership development, assessment tools, and
leadership models. She uses premium assessments and 360s tools to solidify her
clients’ understanding of their strengths and developmental areas. Her coaching
approach increases her clients’ success rates in reaching their goals and
broadening their career opportunities.
Use Promo Code XMSNY19 and get flat 20% discount on all purchases.
To Register (or) for more details please click on this below
link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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Frequently Asked Questions
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